Delivery & Returns

Delivery Policy 

If the recipient does not answer the door and we feel the flowers are safe on their front porch we will leave them there and contact the customer. Due to temperatures and environments throughout the year, it is not always an option to leave them safely on a front porch. If our team feels that the flowers could be damaged when waiting for their owner, we will leave a note on their door stating to call us to schedule a pickup time. We will not redeliver under any circumstance (unless the purchaser pays for delivery twice) as it is the customers responsibility to know when the recipient will be home. We hope that occasions like this are rare and flowers are delivered safety to their happy home and owners! 

It is store policy that we will not deliver anything if there is a dog outside while delivering. We will remain inside of our vehicle until an owner is present or we will call the customer explaining the situation and try to redeliver. The safety of our delivery drivers is the most important so thank you for your understanding! 

Return & Exchange Policy 

We do NOT offer any refunds, exchanges, or returns on any flowers or products purchased through Bell's Flowers! We pride ourselves in our products and customer service and feel that any damage done to flowers would be out of our control, such as the environment, temperature, handler, and more. However, if you feel that you truly should receive a refund, return or exchange we truly apologize that our service was not 110% for you and would like you to call 937-653-2355 so a win-win-win situation can happen for both the recipient, purchaser, and us!